More and more colleges are deploying virtual assistants or chatbots to communicate with students on all aspects of college life, creating a virtual "one-stop-shop" for student queries. Colleges initially were deploying this technology only in specific areas, such as financial aid, IT services or the library. Now institutions are looking to deploy chatbots with much broader capability. For the companies that make this computer software that conducts text or voice-based conversations, this changing usage on campus marks a significant shift.
https://www.insidehighered.com/news/2019/09/06/expansion-chatbots-higher-ed
