The COVID-19 pandemic has both highlighted the importance of student support services in higher education and revealed gaps in how institutions are meeting the needs of at-risk students, according to a recent report from Blackboard. In the survey of more than 2,100 postsecondary students across the United States, conducted in partnership with Qualtrics, nearly two-thirds of respondents (65 percent) said they believe support services are more important now than pre-pandemic. And while more than half of students (52 percent) said they were satisfied with the level of support their institutions have provided during COVID-19, 21 percent were dissatisfied and 26 percent reported that support at their school worsened during the pandemic.
