While public agencies continue to deploy chatbots and other artificial intelligence tools, confusion about the technology abounds, according to new survey findings from Gartner, and the pandemic has provided little fuel for its growth. The research agency found that 36 percent of survey respondents plan to increase AI and machine learning (ML) investments this year. Even so, proponents of AI and ML have significant work to do, said Dean Lacheca, Gartner’s public-sector research director, in an email interview with Government Technology.
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