The question now is not whether generative AI can positively transform educational access and attainment, but whether higher education is ready to truly democratize and personalize learning with these tools. AI’s transformational potential is perhaps greatest at community colleges, minority-serving institutions and open-access universities. These schools’ diversity necessitates a broader set of supports. Dedicated faculty and staff not only serve a very broad range of students — including first-generation and low-income learners, returning adults, those for whom English is a second language and those balancing academic pursuits with family and work responsibilities — but they do so with fewer resources than instructors at elite and flagship institutions. Generative AI tools can augment critically needed services such as advisers, tutors and coaches.
