Continuing Education staff are doing far too much work these days. Actions that should require one click require 20. Processes that should be automated aren’t. Data that should be easily accessible isn’t. Systems that should work… don’t. Non-traditional divisions are hailed as hubs of ingenuity and innovation. But their capacity to innovate is hampered by inefficiency. After all, when staff are picking up the slack for outdated processes and software, their energy goes less towards innovation and more toward doing work that could be done instantly by a computer. Inefficiencies of this magnitude don’t just negatively affect the student experience. They’re also the death knell for staff satisfaction and retention.
