As the founder of a high-growth SaaS business, Evan was the quintessential entrepreneur. Ideas and innovation were his strength, and they led to his success in attracting investors and inspiring his early hires. With the infusion of investment capital, the company entered a new stage of growth. To scale successfully, the business needed to standardize operations and develop repeatable processes to reliably deliver services to its customers. But these were not Evan’s strengths. With a near-constant flow of ideas and a desire to resource them, he soon earned a new nickname among his team: “chief distraction officer.” Eventually, investors grew tired of Evan’s lack of focus and replaced him with a seasoned operator who had the operational capabilities necessary to grow. The skills that make founders successful often become liabilities as a business builds. As executive coach Marshall Goldsmith says, “What got you here won’t get you there.” Here are five leadership behaviors that break at scale—and where the fixes lie.
