Based on our own and our peers' disappointment with the quality of online learning in spring 2020, we hypothesized that there would be a difference in student satisfaction levels across the three modalities. We predicted that face-to-face learning would have the highest level of student satisfaction and online would have the lowest. However, the data showed otherwise. Even when students had no choice but to enroll in the format their school was offering, there was not a significant difference in overall student satisfaction levels across the three learning modalities. When asked to rank their level of agreement with the statement "Overall, I liked the course," students' average endorsement scores ranged between "neither agree nor disagree" and "somewhat agree" (see table 1).
https://er.educause.edu/articles/2021/4/predicting-levels-of-student-satisfaction-during-covid-19
