Saturday, December 9, 2023

In digital and AI transformations, start with the problem, not the technology - Eric Lamarre, McKinsey

Digital and AI transformations are everywhere. Almost every company has done, is doing, or plans to do one. But how can you make the changes stick? In this episode of the Inside the Strategy Room podcast, McKinsey senior partner Eric Lamarre talks about the critical elements of what it takes to rewire an organization through making fundamental changes to talent, operating model, and technology and data capabilities. Eric Lamarre: "It should always start with the business problem you want to solve. When it starts that way, there is usually a good ending because the problem eventually ties back to serving customers better and delivering more value for the company. When business leaders say, “That’s the problem I want to solve with technology,” it becomes easier to develop the technology road map to solve that problem."