More certain is that genAI’s transformative function—automating content creation—will alter how people work. The implications to changes for knowledge workflows are staggering. Enterprises will use personalized technology skills development to drive $1 trillion in productivity gains by 2026, according to IDC research.1 This productivity bump won’t come courtesy of magic pixie dust. Organizations must educate staff on how to incorporate genAI into their daily workflows. Education starts with prompt engineering, the art and science of framing prompts that steer Large Language Models (LLMs) towards desired outputs. Eighty-seven percent of IT leaders Dell surveyed2 said they would like prompt engineering training for themselves, their teams, or both.
