Wednesday, March 6, 2024

The Future of AI: A 2024 Vision for Cstomer Service and Beyond - Phillipp Heltewig, Aithority

The next major generation of AI, which may be kicked off by GPT5 or Google’s next iteration of Gemini, may be interactive AI which is ultimately fulfilling the long-standing promise of Star Trek-like conversational interfaces. This means a real assistant right out of Sci-Fi that can understand you, generate answers but critically, break down more complex requests that require research, reasoning, and intuition into logical steps, action them, and deliver the results required. Moreover, as AI Agents become more adept at processing and understanding large volumes of data, they can provide insights that were previously unattainable.

https://aithority.com/machine-learning/the-future-of-ai-a-2024-vision-for-customer-service-and-beyond/